SuperFam Privacy Policy

May 2024

Tl;dr version

  1. Your Data is Safe and Completely Private: Everything you share on SuperFam is end-to-end encrypted with on-device storage — even we cannot read your data in any way, and we do not store your data on our servers.

  2. We Only Collect What’s Needed: Basic details like your name and email, plus app usage info to improve your experience.

  3. No Selling: We don’t sell your data - now & never ever. We will generate revenue in future with value added services - in a transparent way that values privacy.

  4. You’re in Control: You can access, update, or delete your information anytime.

1. Introduction

Welcome to Rosharan Technologies Private Limited (“SuperFam”, “Company”, “we”, “our”, “us”, “SuperFam App”).  This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our product SuperFam, and visit our website superfam.app (collectively, "Services"). 
By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information

  • Contact Information: Such as your name, email address, and phone number.

  • Communications: We may collect information from your communications with us, such as feedback, reviews, or support requests.

2.2. Usage Information

  • Device Information: Information about the device you use to access our Services, such as your device's unique identifier, operating system, and browser type.

  • Log Data: Information about your use of our Services, including the pages you visit, the features you use, your search queries, and the date and time of your interactions.

  • We use end-to-end encryption for all communications and files you upload and share with your family connections and groups on the SuperFam app. These include all chats, reminders, tasks, To-Do’s, Notes, Files, Documents & Attachments. At no point is SuperFam or its administrators able to read or access such information. We merely facilitate the transmission of encrypted data between phone number authenticated accounts & devices actively using the SuperFam app.

2.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide and maintain our services.

  • To personalize and improve your experience.

  • To communicate with you about our services, promotions, and updates.

  • To respond to your requests and provide customer support.

  • To monitor and analyze usage patterns and trends.

  • To protect the security and integrity of our Services.

  • To comply with legal obligations.

4. Disclosure of Your Information

We never sell your data to any 3rd party. However, we might share your contact data (phone number or email only for communications from our company) with established 3rd party services to be able to send you SMS & email notifications.



Following is the list of 3rd party services we use to communicate with you - bounded with respective legal contracts on data protection and privacy:



1. Google Cloud Messaging

2. Fast2SMS

5. Your Choices

  • Access, Correct, or Delete: You can access, correct, or delete your personal information by logging into your account or contacting us at support@superfam.app 

  • Opt-Out: You can opt out of receiving promotional communications from us by following the instructions provided in those communications.

  • Cookies: You can control cookies through your browser settings.

  • App Cache and Storage: You can choose to delete/clear your app cache. Deleting/clearing your storage or Uninstalling the app will cause deletion of all end-to-end encrypted data (including files and chats) from your account. In case you want to change devices - please contact us.

  • Location Information: You can disable location services on your device.

6. Data Security

We implement reasonable security measures to protect your personal information. All your data is secured through Amazon Web Services (AWS).

7. Location Data handling on SuperFam

  • The Family location feature on SuperFam allows users to share their location with their connected family members - in 'active' mode with real-time sharing, or in 'optimized' mode with periodic sharing optimising battery usage

  • The feature utilises background sharing that is always on. The feature also utilises the motion or physical activity app data to ensure that location sharing happens only with significant movement.

  • With all permissions provided, the location feature helps families keep track of each other's location & ensure safety - even when the app is in the background or the device is locked. 

  • All users have control over when & with whom they share their location. Users also control how long, and under what conditions they share their location. Users can always view who they are sharing their location with, and who is sharing location data with them

  • All location data is encrypted in transit and only shared with verified family connections - as per user's choice. User location data is stored encrypted at-rest on SuperFam's servers (maximum 10 of the latest location lat-long entries) to ensure that the service can send location data to connections. Saved places data is also stored encrypted at-rest on SuperFam's servers.

  • The company does not read any location data for any other usage apart from the location sharing feature itself. The app does not use location data in any way for ads

  • Prominent in-app disclosures exist to explain each app permission needed for the location feature to function

  • Location sharing is private - only between you and your selected family connections whom you choose to share location data with.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will provide notice of any material changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Rosharan Technologies Private Limited
#1207 /343 & 1207 /1/343/1, 9th MAIN, 7th SECTOR , HSR LAYOUT, BANGALORE,
KARNATAKA 560102

support@superfam.app

10. Applicability

This Privacy Policy applies to the use of our Services by users located worldwide.

Note

"SuperLock - Password Manager" app is completely owned by SuperFam (Registered entity: Rosharan Technologies Private Limited). This same privacy policy applies to the "SuperLock - Password Manager" app

🙇Thank you for using SuperFam!

Contact us

support@superfam.app

Copied

Scan to download

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Copyright © 2025
Rosharan Technologies Pvt. Ltd.

Rosharan Technologies Pvt. Ltd

#1207 /343 & 1207 /1/343/1, 9th main, 7th sector , HSR layout, Bangalore, Karnataka, 560102

Made with Love in India 🖤

Contact us

support@superfam.app

Copied

Scan to download

Available on iOS and Android

Copyright © 2025
Rosharan Technologies Pvt. Ltd.

Rosharan Technologies Pvt. Ltd

#1207 /343 & 1207 /1/343/1, 9th main, 7th sector , HSR layout, Bangalore, Karnataka, 560102

Made with Love in India 🖤

Contact us

support@superfam.app

Copied

Scan to download

Available on iOS and Android

Rosharan Technologies Pvt. Ltd

#1207 /343 & 1207 /1/343/1, 9th main, 7th sector , HSR layout, Bangalore, Karnataka, 560102

Copyright © 2025
Rosharan Technologies Pvt. Ltd.

Made with Love in India 🖤

Contact us

support@superfam.app

Copied

Scan to download

Available on iOS and Android

Copyright © 2025
Rosharan Technologies Pvt. Ltd.

Rosharan Technologies Pvt. Ltd

#1207 /343 & 1207 /1/343/1, 9th main, 7th sector , HSR layout, Bangalore, Karnataka, 560102

Made with Love in India 🖤